Frequently Asked Questions

Need help? Be sure to visit our support forums for answers to your questions!

Are you a factory or a trading company?

We are a factory, so we have a price advantage over trading companies.

Can you design for me?

Depending on your request, we can add your company logo, website, phone number or your idea to the carton or roll. Our professional designers can design for you.

What is the minimum order policy?

The usual minimum order quantity is 5000 pieces. If the price is higher, we can make 1000 pieces.

What about the delivery date?

It takes 2-3 days for samples and 1-2 weeks for mass production.

How do you ship and how long does it take to arrive?

It usually takes 15-30 days to arrive by sea.

Do you have after-sale service?

We have professional after-sales service personnel to solve your after-sales problems.

Can you provide samples?

We can provide you with free samples.

What are the modes of transportation?

By sea or according to your request.